The following mandatory information applies to all Customers & Partners visiting this Helpdesk Portal.
Cloudiway Helpdesk has strict regulations and handles one issue per ticket.
Any additional requests will not be processed and closed.
Support teams need to be able to quickly resolve the problem to ensure risk is eliminated before it has an adverse impact on end-users.
Please provide as much details as possible about your issue;
- Your login name on Cloudiway Platform
- A user or site impacted (source email Address, site name or URL,...)
- File name and folder name
- Mail or Calendar item impact (subject, date, folder,...)
Examples to help you submit a ticket:
permissions are missing, please provide the name of one missing permission to
search in the logs why it’s not migrated.
appointments are incorrect, please provide one appointment by subject name
and date to analyse its metadata.
mails are missing, please provide one email example in a given folder to search it in the
logs and in the defined mailbox.